Customer Satisfaction

We provide shipping services as per the international standards, which is described as-

 

  • We have high class equipment and services such as cold storage house, refrigerators, ventilation and facility of regulation and monitoring of temperature.
  • For products like vaccines, blood derived substances and chemotherapeutic agents, stringent storage is required. We provide cold chain while storage and transporting.
  • We are having a special team for regular monitoring of the stock material to maintain the quality. All the stock material is checked once in a day regarding expiry date and damages.
  • Our way of storing and shipping is according to the standards of World Health Organization, National Health Services, Food and Drug Administration Agency and International Pharmacy Association.
  • To compensate the fragility, we use bubble packages and hard cartons so that packages remain tamper and fracture resistant.
  • We ensure our customers regarding receiving of their parcels on time. We label these parcels properly with proper address at the top.
  • We believe in 100 percent customer satisfaction. We process the order of customer within 24 hours after confirmation. Orders which are placed on Saturdays or Sundays are processed on next working days. After dispatch, we send a confirmation email which contains tracking number and tentative date of product delivery.
  • Customers can place order by going through our website. We provide worldwide shipping facility and approachable to every part of the country.
  • We possess a provision to track the position of the parcel. We provide a unique tracking number to our customers for keeping a track of delivery status.
  • We provide FDA approved generic medicines from the topmost pharmaceutical companies but the customer is not satisfied with the quality of our product, we accept their feedback.
  • If customer does not receive the order within 30 business days, customer can inform us and the problem will be resolved quickly.
  • If any damaged product is delivered, we assure about the reshipment of the order.