Frequently Asked Questions - FAQ

Order Processing

Q1: How can I place my order?

  • Step 1: Click on the Medicine you want to purchase.
  • Step 2: Click on SHOP NOW.
  • Step 3: Click on ADD TO CART.
  • Step 4: Click on CHECKOUT where you are ought to fill the details of your order and make an online order successfully.

For further queries, you can call our customer care team.

Q2: Can I buy medicine on phone?

Yes, you can buy your medicine over the telephone. You have to make a call on our toll-free number where our Customer Care will be happy to help you.

Q3: I did not receive a bill with my prescription brought from your online website. What should I do?

In some unusual conditions, you may not receive an invoice for your order, please contact us and we will generate a digital invoice for your order.

Q4: Is it possible to purchase multiple medicines at once?

Yes. You just need to add the desired medicines into your shopping bag and make your order. In this way you can save on any extra COD or shipping charges.

Q5: I have inserted a few medicines to my shopping cart but I don’t have the need to buy them now. Can you save my list?

After logging into your account, all medicines in your cart will be saved for a time span of 30 days. You can delete them before that if you want.

Q6: I have an interest of buying a medicine which is sold out. Suggest me a suitable way how can I purchase it?

You can either purchase a recommended substitute or contact us and we will try to arrange that medicine for you.

Q7: Do I have to Login in order to make an order for prescription refills?

Yes, in order to manage your order and prescription refills, you need to Login to our website.

Q8: How to enquire whether my order has been confirmed?

You can check status of your orders in ‘Orders’ Section in your account. This information is periodically updated and shows you current status.

Q9: Suggest me a way by which I can check the current status of my order for medicines?

You can check the status of your orders in ‘Orders’ Section in your account. This information is updated on a regular basis and shows you current status.

Q10: How you ensure the packaging of the medicines?

We guarantee safe and on-time delivery of your medicines and make sure everything is in perfect condition when it reaches you.